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FAQS

Questions about Order Processing:

1. Q:    
Are all your items in stock?

    A:    
Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

2. Q:    
Can I change my order after my credit card is charged?

    A:    
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.

4. Q:    
How do I cancel an order?

    A:    
Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

6. Q:    
How can I track my order?

    A:    
You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

7. Q:    
What should I do if my order never arrived?

    A:    
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

8. Q:    
What can I do, if I cannot place an order successfully online?

    A:    
If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.

 

Questions about After-Sales:

1. Q:    
How do I return a product purchased at this site?

    A:    
We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.

Items can be returned for a refund or exchange within 7 days of the date of receipt. But the reason for returns caused by yourself(eg,size,color you choose), cannot be accepted.